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Frequently Asked Questions (FAQs)
1. How do I track my order?
Once your order is shipped, you will receive a tracking number via email. Use this number to track your package on our shipping partner’s website.
2. How long does shipping take?
Shipping times vary based on your location and the shipping method selected at checkout. Estimated delivery times are:
- Domestic: 2-5 business days
- International: 16-30 business days
3. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment gateways available at checkout.
4. Can I modify or cancel my order after placing it?
We process orders quickly, so changes or cancellations must be requested within 4 hours of placing your order. Contact us immediately for assistance.
5. What is your return and refund policy?
We accept returns within 30 days of receiving your order. Items must be unworn, unused, and in original packaging. Visit our Refund & Returns Policy page for full details.
6. Do you offer exchanges?
Yes, exchanges are available for defective or incorrect items. If your item qualifies, contact us within 7 days of receiving your order.
If your question is not listed here, feel free to reach out—we’re happy to help!
Need more help?
Email us at support@skalapparel.com and a member from our Support Team will get back to you.